Patients are leaning heavily on physician reviews to help them select a physician.1 Recent developments also suggest that these reviews may one day affect physician availability in payer networks.2 As important as these reviews are—and may become—it helps to understand what they actually say and what your practice can do about them. This special report describes the nature of these reviews and offers strategies for encouraging positive ones to help you maintain a positive online reputation.
Online Physician Reviews Reflect Patient Experience, Not Medical Care
Concerns
- 72% of patients use online reviews as their first step in finding a new doctor1
Challenges
- 96% of patient complaints in online reviews relate to customer service, not medical care3
Best Practices
- Encourage positive online physician reviews from your patients with these 5 strategies
Related Content
Encourage Positive Online Physician Ratings with These Best Practices
The Increasing Importance of Patient Experience for Medical Practices
References
1. Lisa Hedges. “How Patients Use Online Reviews.” Software Advice, 2/11/2019. (accessed 9/9/2019)
2. Susanne Madden. “Online Reviews: Payers Are Paying Attention Too.” Physicians Practice, 1/31/2018. (accessed 9/9/2019)
3. “Doctor Complaints Online? Blame Customer Service, Not Doctors’ Care.” Vanguard Communications. (accessed 9/9/2019)
4. “Neurologists Sue for Defamation.” Neurology Today, Vol. 10, Issue 17, p. 1-42. 9/2/2010. (accessed 9/9/2019)
