Resource Library

Patients are leaning heavily on physician reviews to help them select a physician.¹ Recent developments also suggest that these reviews may one day affect physician availability in payer networks.² As important as these reviews are—and may become—it helps to understand what they actually say and what your practice can do about them. This special report describes the nature of these reviews and offers strategies for encouraging positive ones to help you maintain a positive online reputation.

“The Healthcare vertical is rife with Error and Misuse. In fact, it is the only industry vertical that has more internal actors behind breaches than external.”¹

Even with this grim realization, there is some good news for healthcare practices. Because more than half of healthcare data breaches are caused by inadvertent actions of employees, there is an opportunity for practices to greatly reduce their risk of attack with employee training and awareness that builds a pervasive “culture of security.”

Terminating a physician-patient relationship is appropriate and ethical in a variety of circumstances. However, if the relationship is not ended appropriately, a physician could be liable for patient abandonment or for failure to diagnose or treat a condition. In this special report, NORCAL’s risk management experts present justifiable grounds for terminating a patient relationship and factors that may increase the risk of an abandonment claim.